Returns and exchanges

 

If the contract will not meet the expectations, the consumer has the ability to exchange or return purchased goods within 14 calendar days from the date of receipt.

Any sent merchandise must be unused, clean, "devoid of smell" (eg. Creams, perfumes) with the original box and tags.

Shipping costs of returned or exchanged goods are covered by the customer. Please also note that we do not accept any packages returned to us for cash on delivery.

 
Return of goods

For your case to be quickly dealt with, please secure the goods (bra must be packed in a hard paper box - the best would be original packing) to be safely delivered and send it to the following address:

Nipplex LCC

Czerśl 4

21-400 Łuków

 

The shipment must be accompanied by proof of purchase (receipt or invoice) and completed form: download here - click

 
Exchanges

 If you are interested in exchange, please follow these steps:

1. Return an invalid product: Please send back the merchandise basing on the principles of reimbursement described above - we will refund you.

2. Order a new product: Place an order and pay for products that interest You - regardless of the returned goods.

 

Reclamations

 

The shop is responsible under the warranty when purchased goods are defected (defect - feature lowering the value and usefulness of the product, when the product is not up to the description on the website,  when the product is incomplete), and the buyer was not aware of it. The condition of entitlement to the warranty is sending clean product back with reclamation document stating the defect, within 2 months since discovering the defect.

 

The warranty entitles the consumer to: cancel the transaction, lower the price, exchange the goods and repair.

Reclamations are stated on special form: download here - click and sent, accompanied by a proof of purchase to the following address:


Nipplex LLC

Czerśl 4

21-400 Łuków

The complaint should be dealt with within 14 days from the date of receipt with the required documents (proof of purchase and a properly filled and signed reclamation form).

If necessary, the opinion of expert will be included. Time of inquiry may be extended to 21 calendar days.